Cancellation & Refund Policy

Last updated: 13 October 2026

This policy explains cancellations and refunds for services bought from The Grafx.

Advance payment

• Every project starts with an advance payment of 50% of the agreed fee.
• The advance payment is non-refundable in all cases, including if you cancel the project, as it reserves our team’s time and covers work already started.

Cancelling a project

• You can cancel a project at any time by writing to info@thegrafx.com.
• Fees for milestones completed or in progress at the time of cancellation remain payable.
• Payments for completed and delivered work are not refundable.

Payment errors

If you are charged twice, or charged an incorrect amount because of a technical error, email info@thegrafx.com with the transaction reference. Once verified, the excess is refunded to the original payment method within 7 working days.

Contact

Grievance Officer, The Grafx · info@thegrafx.com · +91 79751 29102. The Grafx, Bangalore, Karnataka, India.